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BUS520 LEADERSHIP AND ORGANIZATIONAL
WEEK 6 DISCUSSION
Decision
making is the process of identifying and choosing alternative courses of
action. While we want to make rational decisions, sometimes we don’t . . .
sometimes we make non-rational decisions.
There
are four steps in rational decision-making:
Recognize
and define the problem or opportunity-In business the problem can come in the
form of customer complaints, supplier breakdowns, staff turnover, sales
decline, etc. Organizations proactively seek opportunities to exceed goals,
surpass the industry expectations and to expand and grow the business.
Identify
and analyze alternative courses of action-Leaders should seek input from
multiple sources to interpret and analyze the problem/opportunity to come up
with as many options as possible to solve the issue.
Choose
a preferred course of action-The group want to answer the following: (1) Is the
action ethical?; (2) Is it feasible? (costs, technology availability; (3) Is it
effective? If your answer to this question is the resolution is “good enough”
you want to rethink this solution it will cause more harm than good.
Implement
the preferred course of action-You need to the participation from all teams to
successfully implement the action.
On the
other hand, non-rational decisions are generally the result of either
Satisficing (going with the first available option without much research) or
Intuition (using your “gut” or just your own feelings to make decisions).
For
this week’s discussion, think about a time when you made a non-rational
decision on the job or in your personal life.
Was it
the result of satisficing or intuition?
How
would your decision have been different using the four steps for rational
decision-making?
How
would the steps have helped you to make a better, or more sound, decision?
Don’t
forget to view my video for clarity on this weeks topic!
Click
here to watch the video
Part 2:
Respond to a Peer
Read a
post by one of your peers and respond, making sure to extend the conversation
by asking questions, offering rich ideas, or sharing personal connections.
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