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DISCUSSION LATEST STRAYER BUS 430 WEEK 1


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BUS430 OPERATIONS MANAGEMENT
WEEK 1 DISCUSSION
Customer Service
Please respond to the following:
From the Zappos video, analyze the role that customer service plays in business and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service experience. Evaluate how OM activities impact the management of goods and services that Zappos provides.

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