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BUS430 OPERATIONS MANAGEMENT
QUIZ 1
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1 Which of the following is the correct sequence describing the evolution of
operations management?
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2 A customer benefit package (CBP) includes
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3 Service organizations generally
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4 Which one of the following has the highest goods content?
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5 Which one of the following has the lowest goods content?
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6 From the pre- and post-service view of a value chain, goods and services
design, contract negotiation and consulting services would be considered
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7 Outsourcing is
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8 Operational structure of the value chain deals with
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9 ____ is the process of managing information, services and physical goods to
insure their availability at the right place, at the right time, at the right
cost and at the right quantity, with the highest attention given to quality.
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10 From the pre- and post-service view, transportation service, training
service and consulting and technical services would be considered
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