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BUS430 OPERATIONS
MANAGEMENT
WEEK 3 DISCUSSION
Service Positioning versus Product Process
Please respond to the following:
Examine the roles of Enterprise Resource
Planning (ERP) and Customer Relationship Management (CRM) in business.
Determine how each system can play a critical role in managing value chains.
How does LaRosa’s Pizzeria use this technology
in order to improve the supply chain and value chain operations? Determine the
ways this technology has helped to deliver quality to the customer. Assess the
challenges that LaRosa’s Pizzeria might face when trying to implement these
types of technologies.
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